Everything You Want to Know
Our roasting schedule is guided by customer demand, not warehouse inventory - so your coffee isn’t sitting around waiting to be sold. We’ve built our roasting and fulfillment process to prioritize freshness, responsiveness, and quality. Orders are packed and shipped the same day they’re roasted, helping to minimize storage time and deliver coffee that’s full of flavor and character.
Because of this, coffee orders will take 1-5 business days for our roasters to be ready to ship them. Once shipped, it can take an additional 1-5 business days, depending on the customer's location, via USPS standard ground shipping. All orders come with tracking information that we update, which triggers an automatic notification to you.
You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.
No, we do not ship internationally. Due to this being a beverage product and freshness is critical for our customers, not to mention shipping costs, we only sell and ship within the United States.
Please make sure you tracked your order from the shipping confirmation email or email us orders@ecoviberoast.com with your order #. Also, ensure the correct shipping address was entered with your order.
Please check our return/refund/exchange policy.
Unfortunately, being that this is a perishable item, exchanges are not possible.
We offer light, light-medium, medium, medium-dark, dark, and extra dark roasts, depending on the origin and flavor profile. Each roast is carefully chosen to highlight the bean’s natural characteristics rather than overpower them.
Most coffee is roasted when ordered. However, there are some selections, such as flavored coffee and pods, that are roasted in small batches and ship quickly to ensure peak freshness. Your coffee is roasted close to your order date - not months in advance - so you get maximum flavor and aroma.
- Whole Bean: Best for maximum freshness
- Coarse: French Press
- Medium: Drip & Pour-Over
- Fine: Espresso & Moka Pot
If you’re unsure, whole bean is always a great choice.
Our coffees come from renowned growing regions across the globe, including Central America, South America, Africa, and Southeast Asia. Where applicable, product page highlights the origin, farmer organization, altitude, and processing method.
Absolutely. Many of our medium and medium-dark roasts are excellent for espresso, producing rich crema, smooth body, and balanced sweetness.
Store your coffee in an airtight container, away from light, heat, and moisture. Avoid refrigeration. For best flavor, enjoy within 2–4 weeks of opening.
Yes. We partner with roasters and growers and cooperatives that prioritize fair labor, environmental responsibility, and long-term community impact. Many of our coffees are grown using traditional or regenerative farming methods.
We’re actively working to reduce our environmental footprint by using recyclable mailers and boxes and low-impact packaging whenever possible - without compromising freshness.
Ecovibe Roast is passionate about having a positive footprint on the environment while providing our customers with high-quality coffees and herbal teas. This is why we have partnered with GoodAPI to plant 2 trees per order and remove 10 plastic bottles from our oceans. You can see the live count on the website and learn more.
EcoVibe Roast sources high-quality, responsibly grown coffee from small farmers around the world. We focus on sustainable practices, ethical sourcing, and roasting for flavor - not bitterness - so every cup is smooth, rich, and purpose-driven.
Yes. Subscriptions are available for all products. So you never run out of your favorites!
EcoVibe Roast is for coffee lovers who care about flavor and impact - people who want great coffee while supporting farmers, sustainability, and ethical sourcing.
You can reach us at hello@ecoviberoast.com. We love hearing from our customers and are happy to help with any questions.
You can visit the product page of the item you purchased and scroll to the bottom. There you will find the review section where you can write your thoughts and/or leave a question. You should also receive a review request email roughly 7 days after your order has been fulfilled. Sometimes, these can go to your spam folder, so be sure to check there as well.
Still got a question?
Need help with your order or have a question about one of our products? Please get in touch with our support team.
Our customer support is available 24/7.
